At SCENTDOT, we are committed to delivering your fragrances safely, quickly, and professionally.
Please read our Shipping Policy for complete details about delivery timelines and shipping rules.
1. Order Processing Time
All Prepaid orders are processed within 1–2 business days from the time the order is placed.
Orders placed on weekends or public holidays are processed on the next working day.
2. Delivery Time
We deliver across India through trusted courier partners.
Metro Cities: 2–4 business days
Other Cities: 3–7 business days
Remote Locations: 7–10 business days
Delivery timelines may vary due to courier delays, weather, festivals, or unforeseen situations.
3. Shipping Charges
We currently offer Free Shipping on all orders.
Shipping charges, if any, will be updated on this page in the future.
4. Order Tracking
Once your order is dispatched, you will receive a tracking link via email or SMS.
You can use this link to check real-time delivery updates.
5. Packaging Quality
All perfumes are packed with extra care using:
Protective bubble wrap
Fragile-safe boxes
Tamper-proof courier bags
This ensures your fragrance reaches you safely and without damage.
6. Wrong / Incomplete Address
If delivery fails due to:
Wrong address
Missing address details
Phone not reachable
The shipment may return to us (RTO).
In such cases, reshipping charges may apply for re-delivery.
7. Damaged, Leaked, or Wrong Product
If you receive:
A damaged bottle
Leakage
Broken outer box
Wrong product
You must inform us within 24–48 hours of delivery along with clear product photos.
8. Return & Replacement
We accept returns only in the following cases:
Wrong product received
Damaged or leaked item
Missing item
Note:
Perfumes that are opened or used cannot be returned due to hygiene and safety reasons.
To request a return, please visit our return policy page where you will find the ‘Return request’ button.
The Return Request Form is visible only to logged-in customers, so you must log in to your account to submit a return request.
Please upload a clear product photos and video to help us verify the issue faster.
9. Customer Support
For any shipping-related questions, we are here to help:
📧 scentdotofficial@gmail.com
📞 +91 7574895669
We aim to respond within 24–48 hours.